Online Customer Service Skills Training Course

Our one day online Customer Service Skills training course will show you how to stand out in your market by providing a great customer experience.

online customer service training course
Looking for our 1-day classroom based course? You will find this by clicking here.

Our one day Online Customer Service Training Course will provide lots of tips and ideas to provide brilliant service to your customers..

Find out how to deliver a positive customer experience to customers of your business. Learn how to generate customer loyalty and positive word of mouth about your business.

Course Delivery Options

Online Course

Our Customer Service Skills Training Course is delivered as a one-day virtual online training course.


Great News! We can deliver our Customer Service Skills Training Course as an in-house Virtual Course

Classroom Course

We also deliver this course as a 1- day classroom based open course in locations across Ireland

Online Course Details

We run our Customer Service Skills course as a virtual online training course. The course provides a practical toolkit and is delivered across one day. Despite being online, we try to keep these sessions as interactive as our classroom based courses.

Virtual Online Courses are delivered live by one of our trainers via our online conference system and form part of our online and virtual training service Skills Garage.

Here’s our current online Customer Service Skills training course schedule. To book, select a date below and click Book Now. We’ll send the details of how to connect to your course a few days before the course date.

1 Delegate

2 Delegates

3 + Delegates

9.30am to 4.00pm

Price per delegate. Includes delegate course materials.

You can see the full schedule of open courses that we deliver by clicking here.

Please note. Our pricing is per person and not connection. As such, buying one space extends one person to take the course. If we suspect that more than one person is using a connection when only one place has been purchased, we reserve the right to terminate the connection without refund.

Please book the correct number of spaces for those taking the course.

Click a Tab, Get More Details

Here’s all of the details you need about our online Customer Service Skills training course. We’re here to help if you have any other questions. You can see all of the ways to get in touch here.

In this online customer service skills training course, we will investigate what good customer service is, how you define it, and what you can do to deliver brilliant customer service. They are the most important thing to any business and looking after them is paramount.

Those who attend this Customer Service Skills Training Course will:

  • Have enhanced self-awareness of customer service skills
  • Have a greater understanding of customer expectations, perceptions and needs
  • Learn techniques and structures to consistently deliver exceptional customer services
  • Have increased your confidence and communication skills

What is ‘World Class’ Customer Service?

  • What does world-class customer service look like
  • Who is currently delivering world-class service and what can we learn

Service Expectations

  • What do our customers expect and why
  • What happens if we fall short of expectations

Communication Skills

  • What are the skills that are necessary to deliver world-class service
  • Questioning, listening and building rapport with customers

Your Behaviour With Customers

  • Understanding how your behaviour can impact on your relationship with the customer
  • Using and Demonstrating empathy with customers

We can deliver this Customer Service Skills training course as an in-house virtual course for your business.

What is a Virtual Training Course you may ask? Rather than have our trainer travel to you to deliver a course, our trainer will join you via our conference system to deliver the course.

It means you can get your team together where ever they are based. You can get the team together in the same room. Or, have individuals join from where they are based.

Our Virtual Training Courses are normally one day in length and we deliver them in all subjects that are available on our site.

Because there is no travel involved, they are very cost-effective and good for the environment too.

We’ve made sure that you don’t lose any of the benefits of having a trainer with you in the room. Our Virtual Training Courses are still interactive, come with training materials and also include exercises, case studies and discussions.

To find out more about having an in-house virtual online time management training course delivered for your business, fill in the form below and we’ll get back to you.  Be sure to tell us what course you are looking for.  Alternatively you can call us on 015549779.

The reviews below are submitted by past delegates. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.

5 out of 5 stars (based on 1 reviews) 
Very good0%
excellent course

this course was extremely enjoyable and very interactive. content was very relevant to my role and gave me lots of helpful tips and reminders of how to deal best with customers and hopefully deliver Read More the best service. I have worked in a customer focussed role for over 30 years and this is definitely a great course to improve our relationships with our customers
I would thoroughly recommend this course to anyone who has face to face role with customers or by any social media methods.
thank you for delivering the course so well and the day just whizzed by as its was totally engrossing

-Lesley Green – 13th August 2020 – Online Customer Service Skills Training Course

Download a copy of the Online Customer Service Skills course overview by clicking here.