Dealing With Difficult People Training Course
Do you want to be more confident when dealing with difficult people and have a toolkit to apply to different situations?
Our Dealing With Difficult People Training Course will help you understand how to approach someone you see as difficult and how to have an effective conversation with them to change their behaviour. The course will help you understand why we see some people as difficult and how to improve our relationships with them.
This Dealing With Difficult People training course is delivered as a scheduled open online training course or in-house just for your business. We deliver the course as a face to face course and a live virtual online course.
Dealing With Difficult People Course – Details
Course Aim
Our Dealing With Difficult People training course looks at what makes people difficult, our relationships with them, and how to have those difficult conversations with them when the time comes.
Working with or leading someone who you see as difficult can be tricky. It can be daunting knowing you may have to have a conversation with them, just in case they react in a negative way.
Maybe the difficult person isn’t someone you work with. It might be a customer or client or even a friend or member of your family.
Knowing how to approach someone you see as difficult and having an effective conversation can be the make or break between a good or bad relationship.
Course Objectives
By attending this Dealing With Difficult People Training Course you will:
- Be able to describe difficult behaviour and understand its cause
- Know how different personality styles and traits can lead to difficult relationships
- Be more self-aware of how their own behaviour can impact others
- Be able to demonstrate techniques to deal with a range of different behaviours
- Know how to build and maintain better relationships with others
Course Content
Here’s what we cover in our dealing with difficult people training course:
What is Difficult Behaviour?
- Identifying a range of behaviours that you find difficult to manage/be around
- What makes it difficult?
- What causes difficult behaviour?
- Self-awareness and our reactions to others behaviour
Attitude and Behaviour
- What is attitude and behaviour?
- How does our own attitude and behaviour impact others
- Not reacting/taking a step back
- What approach should we take when dealing with someone who is difficult?
Our Personality and Relationships with Others
- Understanding of own personality and traits
- A look at other styles and traits
- Where are the conflicts?
- Working on our own style to communicate more effectively
- Improving relationships through better understanding
Dealing with the Behaviour
- 10 types of difficult people and how to deal with each
- Preparing the conversation
- Putting together the feedback you need to give constructively
- Holding the conversation and delivering the feedback
Conflict Management
- Defining conflict
- Killman conflict model
- Pushing in the right direction
More Tactics
- Using the Agreement Framework
- Being proactive
- Dealing with difficult customers and complaints
Skills Practice and Action Planning
- Your turn to have a go
- Getting some feedback
- Turning feedback into actions
When you bring this course in-house, the content above can be tweaked and changed to meet the needs of your team.
Download the Course Brochure
Download a copy of our dealing with difficult people training course brochure below.
Who Should Attend our Dealing With Difficult People Training Course?
This dealing with difficult people training course is for anyone who has a person our people they find difficult to deal with and is looking for a toolkit to help deal with and communicate more effectively with these difficult people.
If you want to:
- Understand what makes people difficult
- Be able to hold a difficult conversation
- Have increased levels of confidence in dealing with a range of behaviours
- Build stronger relationships
- Have the tools to have conversations with difficult people
- Know how to positively influence the behaviour of others
Then this dealing with difficult people course is for you.
The course is suitable for people of all levels and in all roles and industries.
Online Training Courses
A 1 day online live virtual training course with one of our highly experienced dealing with difficult people trainers. You also get:
- A highly interactive online experience
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
- A digital copy of the course materials from the course
- A digital course certificate
In-Person & Online In-House
A 1 day training course with one of our highly experienced trainers at your location. You also get
- Course materials for each delegate to take away
- A course certificate
- Reporting on delegate evaluation
- Free access to our eLearning training courses to keep your skills up-to-date
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
Our dealing with difficult people courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.
A difficult person is anyone whose behaviour you find tricky to deal with. This might be someone who is aggressive, argumentative, negative, demanding or any other type of behaviour that you typically avoid.
Many people just avoid those who demonstrate behaviours that we find difficult to deal with. This doesn’t solve the problem and for some, especially those that are in leadership or management positions, this behaviour cannot be ignored.
We try to provide enough opportunity for each delegate to talk about specific behaviours that they are facing. The tools that we look at though can be used with any type of behaviour.
Open Online Course
Our Online Dealing With Difficult People course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.
In-House Delivery
We can also deliver this Dealing With Difficult People course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Course Delivery Methods
Here’s how we deliver our Dealing With Difficult People Training Course. Click an option to see the full details.
Join our live online virtual Dealing With Difficult People training course from work or home for an interactive online learning experience.
€239.00
€227.05
€203.15
Price per delegate includes multiple person discounts. Group booking price only applicable when delegates book onto the same course date.
Bring this Dealing With Difficult People training course in-house and train your team together at the same time.
- Delivered online or in person at your business premises
- Course content can be tailored to your specific requirements
Complete the form below to get a personalised quote from a member of our team.
