Call Centre Management Training Course

Our two day Call Centre Management training course will help take the stress out of managing a busy call centre by providing you with lots of tips and techniques.

We now deliver this course as an Online Virtual Training Course. Click here for details

Managing a Call Centre effectively means keeping lots of plates spinning at the same time. With lots of things to take care of it can be difficult to focus on the things that are really important, especially if you feel as though you are constantly fire fighting.

Our Call Centre Management Training Course is designed to help take the stress out of managing a busy call centre by providing you with lots of tips and techniques. We’ll provide you with skills that will help with prioritising your day, dealing with and developing people, motivating yourself and the team and using Management Information effectively.

The Call Centre Management training course can be delivered over 2 or 3 days, depending on the amount of detail and time for skills practice you would like.

We can also reduce the level of the content making it suitable for Call Centre Team Leaders.

Course Delivery Options

In-House

Great News! We can deliver our Call Centre Management Training Course on-site at your business anywhere in Ireland.

Online Course

Our Call Centre Management Training Course is also delivered as a one-day interactive virtual training course.

Click here for details

Bespoke Design

Need something more? We can work with you to design a bespoke Call Centre Management Training Course for your team.

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Here’s all of the details you need about our Call Centre Management training course. We’re here to help if you have any other questions. You can see all of the ways to get in touch here.

Call Centres are a busy place, you’ll know this if you work in one now. For that reason Managing in a call centre means you will be as busy as anyone in your environment.

Our two-day Call Centre Management Training Course is designed to give the managers within a call centre with the skills and techniques to manage effectively in this very specific environment.

We look at how to manage the time that you have available effectively, develop the skills of your team, motivate yourself and your team members and deal with issues quickly that need your immediate attention.

The day is highly interactive providing ample time to put the skills into practice using a range of simulations and skills practice sessions.

Those who attend this Call Centre Management Training Course will:

  • Be able to effectively plan their day, leaving contingency time for issues that crop up
  • Know how to generate a sense of ownership from the team reducing reliance on the manager
  • Be able to deal with HR issues with confidence
  • Understand a range of tools and techniques that will help with managing time, planning and resource management
  • Be able to generate buy-in to change and manage the change process effectively.

Some of the core skills that we cover in this Call Centre Management Training Course are:

Time Management
Coaching
Using Management Information effectively
Dealing with conflict and HR issues
Problem Solving and Decision Making
Change Management
Planning and Resource Management

We can deliver this Call Centre Management training course in-house to a group of up to 12 people at your organisation anywhere in Ireland

We can tweak the course content to align it closer to your business needs.  The course will be delivered by one of our professional hand picked trainers who will provide the skills and knowledge and allow plenty of time to practice the skills.  They will also ensure that everyone leaves with an action plan that details what they will do next.

To find out more about having a Call Centre Management training course delivered, fill in the form below and we’ll get back to you.  Be sure to tell us what course you are looking for and in what location.  Alternatively you can call us on 015549779.

The reviews below are submitted by past delegates. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.

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